Back in my advertising agency days I always had one constant frustration. Every day I saw talented agency & client teams working hard to deliver 'on-brief' marketing plans but ultimately have zero control over whether the company actually backed it up via good Customer Experience (CX).
How our fake business won a Customer Service award!
[fa icon="calendar'] 24-Apr-2016 00:00:00 / by Marc Cowper posted in Advocate Marketing, Customer Experience