Recomazing’s Weekly Customer Experience & Advocacy Wrap Edition Fifteen
Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction? Read time: 5 mins Although it’s quite the read, customer experience expert, Michael...
Recomazing’s Weekly Customer Experience & Advocacy Wrap Edition Fourteen
Banks’ NPS customer referrals test the friendship for big four Read time: 5.5 mins The Australian journalist, Michael Bennet, reports the struggle...
Recomazing’s Weekly Customer Experience & Advocacy Wrap Edition Thirteen
How To Create A Brand-Defining Customer Experience Read time: 3.5 mins Research shows 89% of customers say they have switched brands because of poor...
Recomazing’s Weekly Customer Experience & Advocacy Wrap Edition Twelve
Fake online business wins award Watch time: 3.5 mins In case you missed it, check out our CEO, Marc Cowper on Sunrise last week. Marc explains how...
Recomazing’s Weekly Customer Experience & Advocacy Wrap Edition Eleven
Bass hits back at Ritson: ‘Who the F are you to call our industry idiots, liars and thieves?’ Read time: 4.5 mins In this article, IPG CEO...
How our fake business won a Customer Service award!
Back in my agency days I always had one constant frustration. Every day I saw talented agency & client teams working hard to deliver...
Recomazing’s Weekly Customer Experience & Advocacy Wrap Six
The role of marketing technology in providing outstanding customer service Read time: 3.5 mins The article looks into how technology is enabling...
Recomazing’s Weekly Customer Experience & Advocacy Wrap Edition Five
Can Influencer Marketing Really Motivate Purchases? (Study) Read time: 1.5 mins A new study has shown celebrity influencers might not be the best...